*T*he City of Bryan is accepting applications for System Support Specialist.
*Hiring Pay Rate*
$18.
50-$20.
00/hour (depending on qualifications)
*Essential Job Functions*
* Provides end-user support by monitoring and responding to IT Support tickets received by email, phone, and in-person regarding computers, phones, mobile devices, printers, and other peripherals.
* Provides courteous and expedient end-user support when resolving issues.
Escalates complex issues to the appropriate support teams as needed.
* Interprets.
classifies, tracks, and monitors support cases to ensure timely resolutions.
* Properly documents all steps taken to resolve service requests.
* Installs, upgrades, moves, troubleshoots, repairs, and performs preventive maintenance on workstations and peripherals.
* Researches resolutions to hardware errors or failures and software issues.
* Installs approved and licensed client software applications.
* Adheres to asset management policies and tracks computer equipment.
* Adheres to established standards for desktop and laptop software and hardware utilization and configuration.
* Researches, resolves, documents, and communicates system hardware, processes, and procedural issues.
* Maintains current knowledge and level of expertise to ensure effective problem-solving capabilities.
* Responsible for configuring, testing, and managing the installation and rollout of Microsoft Operating Systems and Office products.
* Remains current on industry standards and principles through regular review and study of technical material via online classes and training site subscriptions.
* Provides 24 × 7 on-call support on a rotating schedule.
* Performs related duties as required.
*Minimum Qualifications*
*Required:*
* High School Diploma or GED.
* At least 1 year of work experience involving computer maintenance and support.
* Experience in personal computer maintenance and support and LAN/WAN support.
* Experience in a network environment utilizing, installing, troubleshooting, and updating the following systems and software: Windows Server 2016 and newer, Microsoft Exchange Server 2016 and newer, Windows 8/10/11, and Microsoft Office 2016 and newer.
*Preferred:*
* Associate’s degree or higher, with major coursework in computer science or a similar field of study.
* Background in PC support or a call center environment.
*Licenses, Certifications & Special Requirements*
*Required:*
* Texas Class C driver’s license with a good driving record as measured by the City’s evaluation system.
* On-call technical support on a rotating basis for all systems; must be able to respond and escalate within posted time constraints.
* Must be able to access Texas Criminal Justice Information Services (CJIS) System data.
As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; *or* a Class B misdemeanor conviction within the past 10 years.
*Preferred:*
* Additional certifications such as CompTIA A+, Microsoft, and/or Cisco.
Job Type: Full-time
Pay: $18.
50 - $20.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
Whatsapp
