IT Professional I

Job Title IT Professional I Agency Texas A&M Transportation Institute Department Tti Network & Information Systems Proposed Minimum Salary Commensurate Job Location Bryan, Texas Job Type Staff Job Description Who are we? The Texas A&M Transportation Institute (TTI) is an agency of the State of Texas and member of The Texas A&M University System.
For 70 years, TTI has addressed complex transportation challenges and opportunities with innovation, objectivity, and unmatched technical expertise.
Our staff delivers excellence, value and thought leadership to ensure our research sponsors achieve their goals.
Our Mission and Vision Our Vision - TTI leads in the creation of knowledge that transforms transportation for the benefit of society.
Our Mission - TTI delivers practical, innovative and sustainable solutions to improve the movement of people, data and goods through research, education and technology transfer.
Our Work Environment Entrepreneurial culture Affiliation with Texas A&M University students and faculty Ability to work with nationally recognized experts Ability to help train the next generation of transportation professionals Premier office and research facilities and equipment Accredited laboratories and safety proving ground Outstanding research support services Hybrid work environment/telecommuting Flexible work hours Family friendly High staff retention rates Leadership development and wellness programs Data allowance and home office equipment reimbursements Relocation assistance (if eligible) Tuition reimbursement program (if eligible) Our Employee Benefits TTI employees can choose from several health coverage options offered by The Texas A&M University System for themselves and their families, as well as numerous other benefit programs.
https://www.
tamus.
edu/business/benefits-administration/ What you need to know This position has the flexibility of a hybrid remote option which can be discussed further during the interview process.
This position is required to be in office 3 days per week.
The salary range for position is commensurate.
Final salary will be determined based on the applicant's qualifications and experience.
Job Summary: The IT Professional I is part of a professional IT Service Desk team that provides assistance in resolving hardware and software problems with vendor technical support.
The position will also provide Tier I and Tier II support for hardware and software problems and assist with the installation and maintenance of both critical and non-critical software.
This position meets the needs of the TTI IT Service Desk, with specific areas of expertise in systems, applications, and/or database management.
Documentation of tasks and solutions required.
Continued employment in this position is contingent upon availability of funding and satisfactory performance.
Endpoint Support (40%) Support all hardware/software for agency endpoints, including troubleshooting, installation, upgrades and new setups.
Assist NIS System Team with endpoint Patch management, MS Group Policy application, endpoint and LAN security, as well as VOIP and Printing services.
Troubleshoot Network issues in LAN.
Verify NIC operation, IP address, VLAN membership.
Entry level Cisco Switch configuration.
Customer Support (40%) Documentation of effort: Using current TTI Service Desk software (and other task lists and reports) to keep track of tasks and document efforts and resolution.
Provide incident and service requests guidance and resolution steps for the TTI Service Desk.
Clearly communicates with IT and non-IT professionals to ensure effective use of services.
Research problems and recommend solutions for customers while providing Tier 1 and Tier II training and support for agency systems (hardware and software).
Provide customer support, including answering staff inquiries into the TTI Service Desk, as well as traveling to office locations on campus and in TTI Urban offices.
Provides on-call support on nights and weekends as needed/scheduled (Server Admin, Endpoints).
Systems Administration (10%) Patches, upgrades, and configures server virtual machines, operating systems, and software.
Assists with the design and implementation of services.
Assists with new technology deployments and system integration testing.
Monitors and maintains systems’ current patch levels, security configuration, and availability.
Monitors and maintains client data security protections, backups, and recovery support.
Provide conference room and AV support at all TTI offices.
Division Support and Objectives (5%) Builds and maintains a positive relationship with other agency units and personnel.
Maintains positive relationships with external partners that assist in the development, funding, public relations, and overall success of TTI and NIS.
Develops and leads projects in support of Division goals.
Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries.
Participates in training and professional development sessions.
Supports the success and objectives of TTI and NIS.
Serves on committees inside and outside of NIS and TTI to develop technical standards and direction.
Ensures that work is documented and in compliance with agency, departmental, and project management standards.
Other Duties (5%) Directs the efforts of one or more individuals (NIS student technicians and interns).
Performs other duties as assigned.
Required Education and Experience: Bachelor’s degree in applicable field or equivalent combination of education and experience.
Four months of related experience Required Knowledge, Skills and Abilities: Ability to multi-task and work cooperatively with others.
All positions are security-sensitive.
Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.