MIC GROUP (MIC) is an industry leader providing comprehensive machining and electro-mechanical assembly solutions to tackle intricate manufacturing challenges.
With our advanced vertically integrated manufacturing services, MIC guides clients from product inception to final production.
Our services encompass concurrent engineering, rapid prototyping, production runs, and ongoing cost enhancements.
Company Overview:
MIC is a subsidiary of JB Poindexter & Co (JBPCO), a privately held, diversified manufacturing company projecting $2B in annual revenue and employing over 7,000 team members.
JBPCO's nine subsidiaries operate across 50 locations, engaging in the production of commercial vehicles, precision machining, and more.
For further information, visit www.
jbpco.
com.
Responsibilities
• Provide level I and level II support for multiple business units while effectively working independently to resolve level I escalations
• Promptly monitor, respond, and process service requests entered through the ticketing system while prioritizing issues by a first-in, first-out workflow
• Respond to customer issues via phone, email, and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer-reported issues
• Escalate issues to the appropriate tier 2 or tier 3 group
• Follow up with customers to ensure issues are resolved
• Install, make changes, and repair computer hardware and software
• Maintain inventory of all equipment including company phones, monitors, PCs, and software while organizing and maintaining a functional supply room
• Adhere to all standards, policies, and procedures in relation to Information Technology
• Ensure adherence to all Occupational Health & Safety Act rules and regulations, the IHSA’s EUS rulebook, and company safe work practices, environmental policies, and Health & Safety Management System
• Perform other duties related to the above job purpose
• Some travel may be required
Qualifications
• Bachelor’s degree from a recognized university, with a major in MIS, Computer Technology, or Computer Engineering preferred.
• Working knowledge of MFA, Office 365, Exchange, WEBEX, and TeamViewer
• Proficiency with MAC and Windows-based systems
• Excellent problem-solving, organizational, analytical, and time-management skills
• High degree of judgment, discretion, and attention to detail
• Critical thinking and excellent research and analytical skills
• Responsible for quality and quantity of work, care, and condition of tools, materials, and equipment.
Must be fully aware of job hazards and use appropriate safety equipment and procedures to protect self and others
Characteristics of Success
• The individual we're seeking must have a passion for delighting internal customers
• Independent analytical person
• Self-motivated, self-starter, self-learner
• Team oriented, not a silo or lone ranger
• Desire to work in a fast-paced, evolving, growing, dynamic environment
• Love of technical challenges and the sense of pride it brings to solve them
Education and Experience
• Bachelor’s degree with study in MIS or an Information Technology related field
• CompTIA A+, Network+ is preferred
• Minimum three years of IT service desk experience, preferably through level II
Whatsapp
