Field Superintendent

*Field Superintendent Job Description * *Customer Service* * Actively seek customer interfaces.
* Quick implementation of practices/processes needed to meet customer expectations quickly * Builds rapport with customers, including all levels of management, maintenance, and leasing * Provides requested information to customer in a timely manner * Resolves complaints and warranty issues within 24 hour time period; forward details to EVP, President, and Operations Managers *People* * Promotes a positive work environment.
* Continuously works to improve internal relationships with fellow team members, manufacturers representatives, and vendors * Actively works directly with installation and operations team with field issues and concerns.
* Focused on solution-based management tactics and works well under pressure *Operations* * Responsible for daily punch and turn schedules for jobs * Creates and maintains information in accordance to policies/procedures * Monitors quality standards with inspections of installations * Ensure MFI Installation Guidelines are followed at all times * Assist with installer training and feedback * Work closely with customer to know problems and correct them early in installation process * Work closely with manufacturers to assure conformance to specifications and installation guidelines * Collaborates alongside Operations Manager with load out and installations * Ability to multitask effectively and an ability to plan all stages of flooring installations which included thorough follow through * Completes reports (Weekly Activity Reports or WAR) on weekly basis to ensure visit frequency and customer satisfaction *Communication* * Responsible to create a productive department through written and verbal communication * All correspondence must be in a professional manner * All calls and emails from customers must be addressed or returned within one hour *WORK REQUIREMENTS:* *Scheduling:* * Employee will be required to work at least 45 hours per week.
Monday through Friday is the work schedule; however, employee will be included on the Saturday rotation for installation management.
* Employee will be required to attend all mandatory meetings and events as communicated by immediate supervisor.
*Physical:* * Ability to work on multiple tasks * Pleasant and clearly understandable phone voice * Ability to lift and carry 10+ lbs.
* Ability to operate computer and other equipment in office * Ability to operate forklift and other equipment relating to flooring installations * Ability to sit at a desk for more than an hour at a time * Ability to bend and stoop in order to file or shelve * Must have sufficient mobility to move around office and warehouse * Must be able to move about to visit customers routinely * Ability to drive in vehicle for long periods of time and make numerous stops * Ability to work indoors and outside in varying temperatures *Technical:* * Microsoft Office * Microsoft Excel *Responsibilities and Duties* Bilingual - English and Spanish preferred Flooring Experience a must.
Job Type: Full-time Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Experience level: * 2 years Schedule: * Monday to Friday License/Certification: * Driver's License (Required) Work Location: On the road