Front Office Manager

About Us: At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Overview: CULTURE & CHARACTER: All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.
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daily.
Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience.
All applicants should be of the highest character and hold themselves to the following Aggie Path of P.
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expectations: Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of.
Each team member is hired to project genuine and sincere positivity daily.
Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities.
We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
Integrity - We consistently demonstrate and live by sound moral and ethical principles.
We choose to do this not because someone is watching, but because it is the right thing to do.
Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do.
We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION: The Front Office Manager is responsible for overseeing all aspects of the Front Office and Guest Services operation.
Including, but not limited to, ensuring customer satisfaction, financial performance, and employee relations.
COMPENSATION & BENEFITS: Full-time, salaried position Paid biweekly (every two weeks) Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE: The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year.
All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events.
We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.
Full-time: 40+ hours per week depending on level of business forecasted Days of week/weekend scheduled will vary depending on level of business forecasted.
Shift options: Varies ESSENTIAL FUNCTIONS: Oversee the Front Office operations to lead the team in helping guests.
Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
Develop and mentor a team for the Front Desk Agents and Bell Attendants Ensure proper training materials are in place and used by each department.
Implement coaching, career planning and recognition programs for all associates.
Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
Lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
Interact with hotel staff in a professional manner, assisting other departments with necessary information.
Qualifications: Two year's experience in Front Office, Housekeeping, Rooms, Reservations, or applicable hotel leadership role with responsibilities such as making employment decisions, developing team members, and providing coaching when applicable.
Availability to work a flexible schedule to include nights, weekends, and holidays College degree preferred Professional presence and ability to work in a fast-paced setting Strong desire to make an impact on other people with an outgoing and engaging personality Strong computer skills; experience with PMS systems preferred (we use Maestro) Excellent verbal and written communication skills