Customer Service Representative

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we’re looking for you! *Victory Lending*, a Wallace Management Company, is looking for a friendly and outgoing *Account Manager* who can provide outstanding customer service! Wallace Management Company manages small loan companies with over 125 branch locations in 7 states- and growing! We have been in the small consumer loan business since 1980.
*Why Victory Lending?* * Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members * 401(k) plan including company match * Paid holidays and vacation time * Monthly bonus opportunities *Account Manager Responsibilities Include:* * Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments * Preparing loan documents and managing the application process * Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status * Contacting customers to help them get back on track if they have overdue payments * Partnering with Management to maintain branch operating standards and grow the business *The ideal candidate for the Account Manager role will have:* * Stable work history (more than one year in previous customer service representative, sales representative, or related position preferred) * Previous sales or collections experience is preferred * Experience with CRM software and Microsoft Office * Excellent listening and communication skills (both verbal and written) * A passion for delivering client-focused solutions to customer needs * High school diploma or its equivalent *This position may require occasional travel.
* Job Type: Full-time Pay: From $15.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Physical setting: * Office Schedule: * Monday to Friday * Weekends as needed Ability to commute/relocate: * Bryan, TX 77802: Reliably commute or planning to relocate before starting work (Preferred) Education: * High school or equivalent (Preferred) Work Location: In person