Job Summary
The Bar Services (Counter) role is to provide Guest First service at all times, making the Guest the heart and passion of all they do.
This includes friendly and timely interaction with Guests and Team Members, suggestive selling, answering questions, taking and delivering the Guests Beverage order, and ensuring each Guest is made to feel welcome at all times.
Key Performance Elements/Essential Functions
Responsibilities and essential job functions include but are not limited to the following:
To know and follow posted schedule and strict adherence to posted clock in/out time
Timely and courteous service to Willies guests at the counter as well as throughout the restaurant
Thorough knowledge of menu items, wines, beers, and cocktails
Adherence to company, state, and county sanitation standards
Maintains a clean and organized workstation
Maintains friendly, helpful, positive attitude
Knows and follows Willies operating policies
Adheres to Willies steps of service
Welcomes and greets Guests following established service guidelines
Ready and willing to assist fellow Team Members in meeting Guest needs
Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
Clearly understands correct process in serving Guests with allergens
Takes food and beverage orders from Guests, repeating order for Guest confirmation
Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests
Delivers both non-alcoholic and alcoholic beverages to Guests
Assists other bartenders & servers in taking care of Guests, providing outstanding service
Thanking guests for their visit and invites them to return
Assists other servers, server assistants and bartenders in their tasks when necessary
Responsible for all side work and cleaning duties outlined in the restaurant
Attends all company meetings, training seminars as required
Performs side work at the start, throughout, and end of each shift as required
Performs all duties and responsibilities according to the Companys written Employee Handbook, including Performance Expectations and Dress-Code/Grooming Guidelines
Keeps immediate supervisor promptly and fully informed of all Guest service issues.
Takes prompt corrective action as appropriate
Adherence to company dress-code and grooming policies
Treats all Guests, Team Members, and Managers with the greatest degree of respect and courtesy
Maintains a friendly and cooperative attitude while at work
Portrays a favorable image of Willies Grill and Icehouse at all times
Performs related tasks as assigned by Restaurant Management
Qualifications
EDUCATION/TRAINING/WORK EXPERIENCE
6 mos.
to 2 years related experience preferred
High school diploma or equivalent preferred
Alcohol Certification required
Food Handlers Certificate as required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Ability to see, hear, read, and write in English
Basic math and verbal communication skills required
Ability to comprehend and follow written and verbal direction
Must be able to speak clearly and listen attentively to guests, other employees and managers
Possess basic math skills and have the ability to handle money and operate a point-of-sale system
Ability to manage his or her own workflow and resolve questions and problems with supervisor
PHYSICAL REQUIREMENTS
Ability to stand and/or walk throughout the entire shift and work in a restaurant environment
Ability to lift up to 50 lbs
While performing the duties, this position is regularly required to stand and walk; talk or hear, in person and by telephone; uses hands repetitively to finger, handle, feel or operate restaurant equipment; reach with hands and arms; bend, kneel, crouch and climb
Brand: Willies Grill & Icehouse, LLC
Address: 940 University Drive, E.
College Station, TX - 77840
Property Description: 2016-College Station, TX
Property Number: 2016
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